Mobility

This topic provides news and insights around enterprise mobility, including technology developments, strategic best practices, security concerns and product updates.

Highlights

surface neo microsoft dual-screen surface device running Windows 10x

Microsoft Lays Out Future of Dual-Screen Surface Development

Feb 11, 2020

Microsoft is betting that their dual-screen Surface devices, the Neo and Duo, will be the north star for dual-screen devices from all...

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Is It Better to Outsource Security or Handle Security In-House?

Feb 10, 2020

The decision to outsource security or handle it all in-house hinges on resources and risk.

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TREND REPORT: The Importance of Remote Support in a Shift-Left World

Feb 06, 2020

Innovation brings more advanced technology, and with it, more complex problems. As the complexity of customer...

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Buyer’s guide to choosing the right remote support tool

Feb 06, 2020

Are you looking to implement an intuitive remote support solution that gives your support agents on-demand productivity and quick resolutions to their ever-evolving pains? As these remote support systems grow in sophistication, it becomes...

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Point of View: Supporting Distance Learners and Educators in Higher Education

Feb 06, 2020

Southern New Hampshire University’s mission is to transform the lives of learners by providing cost-effective, successful campus-based and online learning opportunities. With locations across the United States, SNHU’s student base is concentrated...

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Mobile Devices: The New Support Frontier for IT

Feb 06, 2020

Employees are using their own personal devices (or similar corporate devices) at work more frequently, and they expect the same level of mobile support in the corporate world as they receive in the consumer one. Expectations are growing among...

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Remote support: Where performance counts

Feb 06, 2020

Today’s enterprises demand remote tech support that’s quick, easy and effective. And yet a surprising number of solutions are still slow, cumbersome and incomplete – and organizations that use them are losing time, loyalty and money. ...

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Mobile support: Are your employees getting what they need?

Feb 06, 2020

When it comes to supporting mobile devices in the workplace, it all comes down to one thing: employees. Employees are using...

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Prioritize support services to rise above the competition

Feb 06, 2020

To better understand how existing support technologies are meeting the needs of users, IDC surveyed 450 people about their...

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How four remote support teams improve customers’ mobile experience

Feb 06, 2020

Customers expect support organizations to keep their mobile devices running efficiently and effectively – just like their...

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