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Windows Client UPDATE--Troubleshooting Windows with Performance Monitor--July 21, 2005

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A New Dimension in IT Infrastructure Management: Integrated KVM and Serial Console Control Systems

Basic Care And Feeding of Your Exchange Server 2003 Environment


1. Commentary
- Troubleshooting Windows with Performance Monitor

2. News & Views
- Microsoft Launches OneCare Beta

3. Peer to Peer
- Tip: Update Rollup 1 for Windows 2000 Service Pack 4
- Featured Blog: ZombieAlert Service

4. New and Improved
- Lock Your Desktop or Secure a Workstation
- Tell Us About a Hot Product and Get a T-Shirt!

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==== 1. Commentary: Troubleshooting Windows with Performance Monitor ====
by David Chernicoff, [email protected]

Troubleshooting problems in Windows is an unfortunate part of an IT pro's life, and--given the amount of email I receive looking for assistance--a very common part. One thing that I've noticed, however, is that many desktop support personnel overlook a useful tool that's present on every Windows XP and Windows 2000 Professional Edition computer--Performance Monitor.

When I bring up the topic of Performance Monitor in conversations, I often get a dismissive comment in response. Performance Monitor isn't flashy, and it's not automated, so you need to invest considerable time in learning how to use it and in understanding what the various OS hooks can report back to you, but it's worth the effort. Performance Monitor is already installed on most computers, it's free, and you can initiate, monitor, and manage it remotely. Therefore, if you're attempting to diagnose a recurring problem with a user's computer, you can configure Performance Monitor to watch for the conditions associated with the problem, without leaving your desk.

Performance Monitor can also write to a log file so you can examine a system over time, which is important when you need to diagnose a problem that you can't recreate on demand. You can store the logs and play them back when necessary or use them to provide trend-based monitoring data so that you can determine system heuristics for diagnosing fresh sets of problems.

To launch Performance Monitor, simply open Start, Run, and type perfmon. You can also launch it by opening Control Panel, Administrative Tools, then double-clicking Performance.

If you're unfamiliar with how Performance Monitor works or the data that it can monitor and collect, launch the application and click Help. In the left pane, expand Performance Logs and Alerts, and you'll see an entry called Checklist: Monitoring Performance, which is a step-by-step introduction to using tool. The document contains links to detailed instructions for configuring and monitoring the tool, as well as tips and suggestions for using it to solve problems.

After you've mastered using Performance Monitor as a problem-solving tool, you'll probably find that it becomes a key piece of your support toolkit. To make it even more useful, download the Performance Monitor Wizard ( ). The wizard can automate Performance Monitor configuration and the creation and maintenance of Performance Monitor log files. It lets you configure Performance Monitor on any machine visible on the network on which you have sufficient access rights to run the tool. From the wizard, you can configure Performance Monitor to determine the sampling interval, collect the data, and store the log files. You can also manage (i.e., start, stop, delete) the monitor directly from the wizard, making it even simpler to use Performance Monitor as part of your daily maintenance activities.
If you aren't using the Performance Monitor (which is available on all versions of Windows Server 2003, XP, and Win2K), I hope it means that you have better monitoring tools available. Performance Monitor isn't the perfect monitoring tool, but it can serve you well in many situations.


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==== 3. News & Views ====
by Paul Thurrott, [email protected]

Microsoft Launches OneCare Beta
Microsoft has begun sending out beta invites for its upcoming Windows OneCare Live product, an MSN service that will give Windows XP users managed antivirus, antispyware, firewall, data backup and restore, and other services. According to Microsoft representatives I spoke with last week, Windows OneCare is an extension of Windows that goes beyond the boundaries of today's PC security products. To read the complete story, visit the following URL:

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In this free Web seminar, you'll get the tools you need to ensure your systems aren't going down. You'll discover the various categories of high-availability and disaster-recovery solutions available and the pros and cons of each. You'll learn what solutions help you take preemptive, corrective action without resorting to a full system failover, or in extreme cases, that perform a non-disruptive, automatic switchover to a secondary server.

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==== 4. Peer to Peer ====

Tip: Update Rollup 1 for Windows 2000 Service Pack 4
(contributed by David Chernicoff, [email protected])

Users who still run Windows 2000 Professional Edition as their desktop OS should be aware that Microsoft released Update Rollup 1 for Windows 2000 Service Pack 4 (SP4) 2 weeks ago. The rollup contains all the security patches and fixes that Microsoft has released since the Win2K SP4 rollout until the end of April, when the code for the rollup was locked down. The Microsoft article " Update Rollup 1 for Windows 2000 SP4" ( ) gives you a summary of the rollup and the links to download it. You can download the rollup from Windows Update or get the complete distribution package for network administrators who don't want clients to download it individually. The Microsoft article "Problems that are fixed in the Update Rollup 1 for Microsoft Windows 2000 Service Pack 4 that is dated June 28, 2005" ( ) contains a complete list of the problems that the rollup fixes.

Featured Blog: ZombieAlert Service

If you're wondering whether your computers have become part of a zombie network, check out Mark Edwards' latest posting on the Security Matters blog at the following URL:

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==== 5. New and Improved ====
by Dianne Russell, [email protected]

Lock Your Desktop or Secure a Workstation
Anfibia announced Deskman SE 6, desktop security management software for Windows 2003/XP/2000. Deskman SE lets you secure workstations or lock a desktop and is suitable for both home and business users. The Desktop Lock feature lets users lock their desktop, and only the user who enables the lock can unlock the machine. You can also use the feature with a password, to make sure that only authorized users can lock and unlock a particular machine. Kiosk Mode lets you allow the use of only specific applications on a machine, disabling access to all other features and applications. Advanced features in version 6 let you disable Ctrl+Alt+Del or any other key combination. The software gives you full control over a machine's keys and mouse, lets you replace the Start menu, offers autorun protection, and presents a simplified GUI. Single licenses are $85 and volume discounts are available. You can download a full-capability evaluation version from

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