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I'm having trouble installing a Microsoft Systems Management Server (SMS) 2003 Management Point on a server.

A. SMS Management Points and Microsoft IIS are closely connected. Often, Management Point installation problems are caused by IIS misconfigurations or problems. When installing a Management Point, you need to ensure the following components are installed or enabled on the server:

  • Background Intelligent Transfer Service (BITS)
  • WWW Distributed Authoring and Versioning (WebDAV)
  • Distributed transaction coordinator (DTC)
  • Task Scheduler
  • Windows Management Instrumentation (WMI)
  • World Wide Web (WWW) Publishing Service

I find an easy way to check whether these components are enabled is to download and install the SMS 2003 Toolkit 2. After you install the toolkit, run the MPTroubleshooter utility. On the utility's Pre-installation tab you can check the correct configuration of the components as the figure shows Even if MPTroubleshooter finds no errors, Management Points installation problems can still occur. To further investigate, look at the MPSetup.log file in the SMS\Logs folder. (The folder might also contain a MPMSI.log that gives additional information.) You can view the log file in Notepad, or you can use the SMS Trace utility, which is included with SMS Toolkit 2 and makes the log easier to read, as the figure shows.

Sometimes to fix problems installing a Management Point, I've had to uninstall IIS, reboot the server, reinstall IIS, then reenable all the IIS-based services (e.g., Service Locator Point, Reporting Point, Management Point) so that they republish in IIS. Then I perform a SMS reset (Start - Programs - Systems Management Server - SMS Setup - "Modify or reset the current installation."). This reset forces a reinstallation of the SMS Site Component Manager, the SMS SQL Monitor, and the thread components of the SMS Executive and fixes the Management Point problem.

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