Microsoft does not deny that Xbox 360's failure rate is 54 percent

So, Microsoft has responded to a recent survey that found that the failure rate for its Xbox 360 video game console is an astonishing 54.2 percent ... by not denying that it's a face. Here's the response: "Microsoft stands behind the Xbox 360 as a superior entertainment console with one of the best warranties in the industry. We are constantly improving the design, manufacture and performance of the console through extensive testing of potential sources of any problems. Xbox 360 is pleased to maintain the title of 'most played console' and the vast majority of Xbox 360 customers have enjoyed a terrific gaming and entertainment experience since their first day, and continue to, day in and day out." Um. Wow. So... It has a great warranty (which its unreliability makes a requirement). And they're making it more reliable over time. There you go, folks.

Paul Thurrott

August 23, 2009

1 Min Read
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So, Microsoft has responded to a recent survey that found that the failure rate for its Xbox 360 video game console is an astonishing 54.2 percent ... by not denying that it's a face. Here's the response:

"Microsoft stands behind the Xbox 360 as a superior entertainment console with one of the best warranties in the industry. We are constantly improving the design, manufacture and performance of the console through extensive testing of potential sources of any problems. Xbox 360 is pleased to maintain the title of 'most played console' and the vast majority of Xbox 360 customers have enjoyed a terrific gaming and entertainment experience since their first day, and continue to, day in and day out."

Um. Wow. So... It has a great warranty (which its unreliability makes a requirement). And they're making it more reliable over time. There you go, folks.

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About the Author(s)

Paul Thurrott

Paul Thurrott is senior technical analyst for Windows IT Pro. He writes the SuperSite for Windows, a weekly editorial for Windows IT Pro UPDATE, and a daily Windows news and information newsletter called WinInfo Daily UPDATE.

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