How to request your Surface Pro power cord replacement from Microsoft

Microsoft has established the website and provided specific details about their Surface Pro power cord recall.

Richard Hay, Senior Content Producer

January 21, 2016

1 Min Read
How to request your Surface Pro power cord replacement from Microsoft

Earlier today I wrote about a report that indicated Microsoft would be issuing a recall for the AC cords on their Surface Pro, Surface Pro 2 and Surface Pro 3 line of hardware.

It was believed Microsoft would publish details about this recall and the procedures for requesting a replacement cord tomorrow but it turns out those detail are now live.

As I suspected, the AC power cord recall page is at the Surface Support website and it provides clarity on exactly which devices are impacted by this recall.

The recall is for all Surface Pro and Surface Pro 2 devices and only those Surface Pro 3 tablets that were sold before 15 March 2015. The earlier report indicated that dates was July 2015.

Surface RT, Surface 2, Surface 3, Surface Pro 4 and Surface Book are not under this recall plus it does not apply to power cords for the Surface docking stations.

Only the AC power cord that goes from the power brick to the wall is covered under this recall as shown in the image below:

Microsoft will provide one AC power cord replacement for each eligible Surface Pro tablet effected by this recall.

To initiate your request for a replacement cord just head over to the recall page and sign in to start the process. The sign in link is towards the bottom of the page.

But, wait...there's probably more so be sure to follow me on Twitter and Google+.

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About the Author(s)

Richard Hay

Senior Content Producer, IT Pro Today (Informa Tech)

I served for 29 plus years in the U.S. Navy and retired as a Master Chief Petty Officer in November 2011. My work background in the Navy was telecommunications related so my hobby of computers fit well with what I did for the Navy. I consider myself a tech geek and enjoy most things in that arena.

My first website – – came online in 1995. Back then I used GeoCities Web Hosting for it and is the result of the work I have done on that site since 1995.

In January 2010 my community contributions were recognized by Microsoft when I received my first Most Valuable Professional (MVP) Award for the Windows Operating System. Since then I have been renewed as a Microsoft MVP each subsequent year since that initial award. I am also a member of the inaugural group of Windows Insider MVPs which began in 2016.

I previously hosted the Observed Tech PODCAST for 10 years and 317 episodes and now host a new podcast called Faith, Tech, and Space. 

I began contributing to Penton Technology websites in January 2015 and in April 2017 I was hired as the Senior Content Producer for Penton Technology which is now Informa Tech. In that role, I contribute to ITPro Today and cover operating systems, enterprise technology, and productivity.

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