JSI Tip 6199. How to install and configure Fax Services on a Windows 2000 Server?

NOTE: The text in the following Microsoft Knowledge Base article is provided so that the site search can find this page. Please click the Knowledge Base link to insure that you are reading the most current information.

Microsoft Knowledge Base article Q301200 contains:

IN THIS TASK

Summary

This step-by-step article describes how to install and configure Microsoft Fax Services on a Microsoft Windows 2000 Server-based computer.

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Install Hardware

To use Fax Services, you need a fax modem. Follow your fax modem manufacturer's instructions to install your fax modem hardware in your server computer. When the hardware is installed, you can then install Fax Services.

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Install Fax Services

  1. Log in to your Windows 2000 Server-based computer with your system administrator account.
  2. Click Start, point to Settings, and then click Control Panel.
  3. Double-click Add/Remove Hardware, and then click Next.
  4. Click Add/Troubleshoot a device, and then click Next. Wait for Windows to complete the search for new Plug and Play hardware devices.
  5. In the Hardware Detected dialog box, click to select your modem in the list of found hardware, and then click Next.
  6. Click Finish to close the Add/ Remove Hardware Wizard.
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Configure Fax Services

Use Fax Service Management to:
  • Set up your fax device to receive faxes.
  • Set security permissions.
  • Set the number of rings before the fax is answered and the number of retry attempts before the fax send is stopped.
Fax Service Management helps you manage fax devices on your local computer or on other computers on your network. To configure Fax Services:
  1. Click Start, point to Settings, click Control Panel, and then double-click Fax.
  2. Click the Advanced Options tab, and then click Open Fax Service Management Console.
  3. In the left pane of Fax Service Management, click Devices.
  4. In the right pane of Fax Service Management, right-click your fax modem, and then click Properties.
  5. On the General tab, select the options that you want to use and click to clear the options that you do not want to use.
    • Enable Send: Select this check box to send faxes. This is selected by default. The transmitting station identifier (TSID) is a transmitter subscriber ID that is sent by the fax machine when it sends faxes. This ID is typically a combination of the fax or telephone number and the name of the business.
    • Enable Receive: Select this check box to receive faxes. The called subscriber ID (CSID) is the ID that is transmitted by the receiving fax machine when it receives an inbound fax. This subscriber ID is typically a combination of the fax or telephone number and the name of the business. It is frequently the same as the TSID.
    • Rings Before Answer: Type the number of rings to allow before the Fax Service answers a call. Fax transmissions are answered automatically.
  6. Click Apply, and then click OK.
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Set the Destination for Received Faxes

The destination for a received fax can be a printer, a folder, or an e-mail recipient. To set the destination for a received fax:
  1. In the left pane of Fax Service Management, click Devices.
  2. In the right pane of Fax Service Management, right-click your fax modem, and then click Properties.
  3. Click the Received Faxes tab.
  4. Under Do this when I receive a fax, select one or more destinations for the received faxes:
    • Print on: Select this check box to print faxes as they are received. You may change the specified printer. The Print on check box is unavailable if you do not have a printer specified on your computer.
    • Save in folder: Select this check box to save faxes in the specified folder. You may change the specified folder.
    • Send to local e-mail inbox: Select this check box to send faxes to a local inbox. For Profile Name, select a profile name from the drop-down menu.

      The Send to local e-mail inbox check box is for use with a MAPI-enabled client (Microsoft Outlook, or Microsoft Exchange 5.5 or later). To use this feature, Fax Services must first be configured to log on to a user account that is a member of the Administrators group on the computer. For additional information about how to configure Fax Services to log on with an administrator account, click the following article number to view the article in the Microsoft Knowledge Base:
      256654 Cannot Send Fax to Local E-mail Inbox Using Outlook 2000 and Windows 2000 Fax Service

  5. Click Apply, and then click OK.
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Set Permissions for Fax Service Management

To manage who can use Fax Services and what they can do with it:
  1. In the left pane of Fax Service Management, right-click Fax Service on Local Computer, and then click Properties.
  2. Click the Security tab.
  3. In the Name box, click the name of a user or group whose Fax Service security permissions you want to set.
  4. In the Permission box, click to select either Allow or Deny to change the following permissions:
    • Submit fax jobs: User or group can send faxes.
    • View fax jobs: User or group can view jobs in the fax queue.
    • View fax service: User or group can view properties for fax.
    • View fax devices: User or group can view properties for fax devices in Fax Service Management.
    • Manage fax jobs: User or group can pause or cancel all jobs in the fax queue.
    • Manage fax services: User or group can change Fax Service Management properties.
    • Manage fax devices: User or group can turn on or off send and receive for a device.
  5. Click Apply, click OK, and then close the Fax Service Management window.

    Note Anyone can view Fax Service Management settings, but you must be a system administrator or have administrator credentials to make changes.
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