Robotic process automation – in which labor is digitized through a number of techniques, including artificial intelligence – is changing the labor market. Implemented properly, it can speed business processes, reduce the potential for human error, scale productivity around the clock, ease regulatory compliance overhead, reduce personnel costs and free workers to focus on higher-value, highly variable work.
Our inaugural survey on robotic process automation showed that despite the technology’s maturation over the past several years, its penetration was relatively low among those who attempted to take the survey. This suggests a number of possibilities that reflect both the utility of the tech and the shift in IT roles: Either businesses are tending to implement RPA without IT involvement, RPA is being implemented with IT involvement but it may not be recognized as RPA, the tech has not yet infiltrated our readers’ businesses to a high degree, or perhaps it’s some combination of all of the above.
The technology is expected to see double-digit growth for at least the next several years and is poised to dramatically change how businesses – and IT departments themselves – are run. It’s important for IT to get ahead of it. Our 2020 State of Robotic Process Automation Report will help you do just that.
This 2020 State of Robotic Process Automation Report investigates:
- Qualification requirements
- The benefits and challenges of deploying RPA projects
- Expectations vs. reality
- Time and cost
- Top concerns
- Stakeholder roles
- Risk appetite
- Success factors
- Personnel involved
- Purchase decision factors
- Products used