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Shaping an Enabling and Sustainable Workplace Culture in IT Teams

Here are four steps IT leaders can take to create an enabling and sustainable workplace culture for their teams.

In the rapidly evolving world of digital transformation, IT professionals stand at the forefront of business operations, playing a crucial role in the sustained growth of organizations. However, cultivating an enabling and sustainable workplace culture is the key to harnessing their full potential. This culture is defined by values, beliefs, behaviors, and practices that create an environment where employees can thrive personally and professionally.

According to a Jefferson Frank study and an HP Survey, company culture-related concerns rank among the primary reasons prompting technology professionals to leave their jobs. In the survey, 83% of knowledge workers expressed their readiness to accept a lower income in exchange for a more gratifying and fulfilling work experience.

These findings demonstrate the importance of corporate culture beyond technical proficiency.

Workplace Pressures on IT Teams

IT teams are under increasing pressure from different angles. Economic pressures, including inflation and other financial headwinds, demand that professionals achieve more with less, as budgets struggle to keep pace with rising costs.

For developers, the adoption of AI and other emerging technologies introduces an additional cognitive load. Cognitive load in this context refers to the amount of information and intellectual effort a developer needs to complete a task, and if intense, it can lead to errors and mental health issues, including anxiety and depression.

The Importance of Visionary Leadership

I've witnessed the transformative power of visionary leadership in IT from a number of people that I respect. As a leader myself, I’ve seen that it's not enough to just manage resources for your teams. Leaders also need to inspire and guide teams through the complexities of technological change. Leaders must act on the values they wish to see, fostering a culture of innovation, agility, and continuous improvement. It's about creating a vision that resonates with every team member, steering them through challenges and toward collective success.

Here are four steps leaders can take to create an enabling and sustainable workplace culture for their IT teams:

1. Encourage Transparency and Open Communication

IT leaders should promote transparency and open communication to build trust and break silos among team members.

This collaborative mindset should extend beyond individual teams, with accessible tools that promote communication across the entire organization. Drawing from practical experience, the implementation of shared workflows and monitoring dashboards enhances transparency, expediting the decision-making process. This end-to-end visibility not only fortifies the team's agility in addressing challenges, but also prevents unwarranted "surprises."

In addition to teamwork, open communication enables team members to take ownership of their responsibilities and feel that they contribute meaningfully to the goals of the company.

2. Humanize the IT Workplace

Understanding the human aspect of technology work is paramount. A workplace culture that values empathy and recognizes the individual needs of team members creates an environment where everyone feels valued beyond their technical contributions. This human-centric approach is essential for nurturing creativity, collaboration, and job satisfaction.

3. Embrace Diversity and Inclusion

A diverse and inclusive workplace is not just a moral imperative; it's a business necessity. Diversity in thoughts, backgrounds, and perspectives fuels innovation and problem-solving. Creating an inclusive culture in IT should be a strategic priority, as it directly contributes to the richness of ideas and solutions.

4. Address the Impact of Technology on Mental Health

In light of my personal experiences, the impact of technology on mental health cannot be overstated. Organizations must acknowledge and address the mental health implications of technological advancements and workplace pressures. IT leaders should also adopt the required tools and platforms that streamline processes in their teams and accelerate their digital transformation journeys. Supportive measures, wellness programs, and an empathetic understanding of these challenges are vital for the well-being of IT professionals.

A Call to Action for IT Leaders

I challenge my fellow IT leaders to review their current practices. Consider the strategies outlined here as essential components of your business' success. It's not just about adapting to the present; it's about shaping a future where your IT teams are the driving force behind sustainable growth and innovation.

In conclusion, as we navigate uncertain times, IT leaders will remain accountable for prioritizing the well-being and success of their teams. The journey toward an enabling and sustainable workplace culture combines visionary leadership, innovation, diversity, mental health awareness, and long-term planning. By adopting these principles, we not only enhance the well-being of our employees but also ensure the efficient delivery of high-value tasks, contributing to the long-term success of our organizations.

About the author:

Ron Gidron is co-founder and CEO of, a platform engineering solution for ServiceNow that allows enterprise customers to meet any level of demand from the platform and drive improved business outcomes at scale. Before founding xtype, Ron spent over two decades in enterprise technologies and cloud computing, holding various product and leadership roles in startups and some of the world's largest technology companies.

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