Managed Services Can Offset IT Burdens From An Explosion of Mobile Devices

The vast number of connected devices enterprises must support today creates a problem that’s been brewing for a while but has now hit a tipping point.

2 Min Read
man in suit using a smartphone

An average enterprise-class organization has approximately 68,000 mobile devices in use, including laptops, phones, tablets, wearables, and many others. In the past year, more than one-third of IT operations' time and cost was spent dealing with mobile devices. These staggering statistics are the reason why so many organizations struggle to manage their mobile fleet.

The findings come from Tangoe’s newly published report, which explores the challenges of mobile device management and the benefits of managed mobility service (MMS) solutions. The research was conducted by Vanson Bourne in December 2022, surveying 300 IT decision makers (ITDMs) from organizations with global annual revenue from $500 million to $50 billion.

More connected devices create a problem that’s been brewing for a while but has now hit a tipping point. A decade ago, the ratio of connected devices to people was about 1 to 1. That number has slowly crept up as mobile phones, tablets, IoT endpoints, and other connected devices have made their way into the workplace. The Tangoe report did a good job of highlighting how untenable the situation is and what the biggest issues are for corporate IT. 

Many Challenges Exist With Mobile Device Management

The top challenges with mobile fleet management named by ITDMs include sourcing new mobile assets (73 percent) and managing mobile device inventory (70 percent), followed by mobile help desk support (61 percent) and collecting, recycling, and wiping assets (53 percent). Two-thirds (65 percent) of organizations rely on at least one type of mobile device and consider them essential to business operations. Laptops are the most essential device type, with 41 percent of companies completely dependent on them. This dependence on mobile devices is creating a greater burden on internal IT teams.

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Employee Turnover and Security Are Two of the Big Problems

Another challenge with mobile device management is related to recruitment and retention issues. Various factors contributed to high turnover rates last year, many of which were pandemic related. Regardless of industry or company size, all organizations (100 percent) have struggled with mobile device management due to employee turnover.

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About the Author(s)

Zeus Kerravala

Founder and Principal Analyst, ZK Research

Zeus Kerravala is the founder and principal analyst with ZK Research.

Kerravala provides a mix of tactical advice to help his clients in the current business climate and long term strategic advice. Kerravala provides research and advice to the following constituents: End user IT and network managers, vendors of IT hardware, software and services and the financial community looking to invest in the companies that he covers.

Kerravala does research through a mix of end user and channel interviews, surveys of IT buyers, investor interviews as well as briefings from the IT vendor community. This gives Kerravala a 360 degree view of the technologies he covers from buyers of technology, investors, resellers and manufacturers.

Kerravala uses the traditional on line and email distribution channel for the research but heavily augments opinion and insight through social media including LinkedIn, Facebook, Twitter and Blogs. Kerravala is also heavily quoted in business press and the technology press and is a regular speaker at events such as Interop and Enterprise Connect.

Prior to ZK Research, Zeus Kerravala spent 10 years as an analyst at Yankee Group. He joined Yankee Group in March 2001 as a Director and left Yankee Group as a Senior Vice President and Distinguished Research Fellow, the firm's most senior research analyst. Before Yankee Group, Kerravala had a number of technical roles including a senior technical position at Greenwich Technology Partners (GTP). Prior to GTP, Kerravala had numerous internal IT positions including VP of IT and Deputy CIO of Ferris, Baker Watts and Senior Project Manager at Alex. Brown and Sons Inc.

Kerravala holds a Bachelor of Science in physics and mathematics from the University of Victoria in British Columbia, Canada.

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