JSI Tip 10032. One or more IIS services may close and you receive an Event ID 70311 error in the System log when you start a Web site that is hosted on IIS 5.0?

When you start a Web site that is hosted on Internet Information Services 5.0, one or more services may close. The System event log may post an error similar to:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7031
Description: The <IIS Service> service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: No action.

You may also receive:

Server Application Unavailable

This behavior is indicative of you clearing the Cache ISAPI applications check box while configuring the IIS server.

To resolve this problem:

1. Start / Run / %systemroot%\system32\inetsrv\iis.msc / OK.

2. Expand the computer name that you want to configure.

3. Right-click the Web site that you want to configure and press Properties.

4 Select the Home Directory tab.

5. Press the Configuration button.

6. Check the Cache ISAPI applications box.

7. Press Apply.

8. Press OK and OK.

Hide comments


  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.