Date: Thursday, September 12, 2019
Time: 12:00 PM Eastern Daylight Time
Duration: 1 hour
At many organizations, tech support is practically on life support. IT professionals are struggling to keep up with a growing remote workforce — up 140% since 2005 — that expects greater, more efficient support that’s consistent across all their devices, offers self-service, and doesn’t require them to download software.
In short: For many companies, it’s time to reinvent remote support. Join tech consultant and writer James A. Martin and Anand Rajaram, Director of Products for LogMeIn, for this 60-minute webinar that will cover:
- The current state of remote workforce support — what’s working, what’s not;
- How AI and machine learning, integration with collaboration tools, and other technology advancements are improving remote workforce support for IT teams and users alike;
- Practical next steps for choosing and implementing a modern remote workforce service/support system.
If you have already registered, click here to access.
James A. Martin is an award-winning technology journalist who has covered cloud software and many other aspects of computing for media outlets such as IT Pro Today, CIO, and PC World.
Anand Rajaram is the Director of Products for LogMeIn’s Support Solutions. As Product Lead, he is responsible for the shaping the vision, product strategy, and overall direction for RescueAssist. Prior to LogMeIn, Anand served as the Director of Products at HubSpot, and co-founded OfficeDrop, a cloud storage solution for paper-intensive small and medium businesses.