Microsoft Unveils a Self-Service Refund Feature for Some Windows Store Purchases


Over on my Xbox One console, which is in the Xbox Insider Alpha Preview Ring, a notice just arrived in the Xbox Insider Hub about a new feature for Xbox One and Windows 10.

The company appears ready to test a Self-Service Refund process that will allows users to initiate an electronic refund for purchases from the Windows Store such as games and apps.

I have screenshots of the notice from my console in this gallery so that you can read them but here is the same information verbatim:

Self-Service Refunds - Now Available on Xbox One and Windows 10!

You've spoken; we've listened. In support of offering gamers the freedom of choice, we're making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products likes games and apps through

When a game or app leaves you wanting more, we're here to help. Self-service refunds on Xbox One and Windows 10 provide a quick, simple way of returning a digital product.

To request a self-service refund:

1. Navigate to and sign-in.
2. From the top menu bar, select Payment & billing>Order history
3. Navigate to a purchased game or app, and select Request a refund

Please note the below conditions for requesting a self-service refund:

-- Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
-- DLC, season passes, and add-ons are not eligible for self-service refunds.
-- The game or app must be downloaded and launched before requesting a self-service refund.
-- You must wait for at least 1 day after the game or app's release before requesting a self-service refund.
-- Certain Windows 10 apps may not be eligible for self-service refunds.
-- Microsoft reserves the right to block access for users who abuse self-service refunds.

I have to tell you, after my prediction last year that we needed a digital marketplace with all of the online purchases we make these days, this self-service refund process actually addresses my biggest concerns.

It does not usually take me long to know that a digital item I purchased is not for me. I felt like we needed a digital marketplace for those types of regretful purchases. However, if Microsoft is going to let me request a refund on my own without contacting customer service then my entire premise for a digital marketplace is taken care of.

This is a great move for Microsoft and I hope to see other digital stores adopt a similar service.

Update: The refund functionality appears to be working now so this gallery has been updated with images from that process at I have also included the notice you will see on your console if you attempt to run a game that has been refunded/license revoked.

You can now read the official Returning items you bought from Microsoft for exchange or refund article for more details from Microsoft directly.


But, wait...there's probably more so be sure to follow me on Twitter and Google+.


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