Why do I receive an error when I'm previewing an image or video from My Computer under Windows XP?

A. The error you describe,

Video Preview Failure
Creation of the video preview failed.
Please check the device connection and make sure that the device is not being used by another application or user.

is a known problem that can occur if you unplug and reconnect an imaging device without closing My Computer. To resolve this problem, close and re-open My Computer.

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