JSI Tip 8836. You receive error messages when you try to print or scan with the Canon MultiPass F20 in Windows XP Service Pack 2.

You receive the following when you attempt to print from Windows XP SP2 to a Canon MultiPass F20 printer:

Unable to communicate with the device.
Please start "MPService" from the Services applet in the Control Panel.
Then please right-click on the StatusMonitor to Reconnect and try again.

When you press OK, you receive:

The print job failed to complete.
Unable to communicate with the device.
The device may be turned off, or a cable may be disconnected.
Please make sure that the device is turned on, connected and functioning properly.

When you attempt to scan a document from the Canon MultiPass F20, you receive:

This action cannot be completed because the other program is busy. Choose "Switch To" to activate the busy program and correct the problem.

There are two ways to resolve these issues:

Hide comments


  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.