JSI Tip 7646. In Windows XP, the Search Companion, User Accounts, Windows Update, Help and Support, and System Restore dialog boxes are blank, or partially empty, and Media Player issues an error?

When you open any of the subject dialog boxes, they appear blank, or partially empty. When you open Media Player, you receive:

An internal application error has occurred.

This behavior will occur if the Jscript registry entries are not properly set, or if the Jscript.dll is corrupted or missing.

To resolve the problem:

1. Copy / Paste the following to a Jscript.reg file:





2. Merge the Jscript.reg file with your registry, or run regedit /s Jscript.reg.

3. If this does not resolve the problem, open a CMD.exe prompt and Expand the Jscript.dl_ file from the CD-ROM to %Windir%\System32\Jscript.dll and Expand the Vbscript.dl_ file from the CD-ROM to %Windir%\System32\Vbscript.dll.

Hide comments


  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.