JSI Tip 7123. When you attempt to upgrade from Windows 98 to Windows XP, your computer stops responding during the 'Collecting Information' or 'Analyzing your Computer' portion of Setup?

The subject issue can occur if you have Roxio Easy CD Creator installed.

To perform the upgrade, first uninstall Roxio Easy CD Creator.

After the upgrade, if your version of Roxio Easy CD Creator is compatible with Windows XP, you may reinstall it.

Hide comments


  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.