The Remote Control feature in Windows 2000 Terminal Services allows authorized users to interact with other users' sessions, enabling a more functional helpdesk.
To grant the 'helpdesk' group, non-administrators, the right to initiate a Remote Control session:
1. Open the Terminal Services Configuration tool.
2. Double-click the connection you want to modify.
3. Select the Permissions tab.
4. Press Advanced.
5. Press Add.
6. Add the user or group.
7. In the Permission Entry dialog that just appeared, select the Allow column for Remote Control.
8. Press OK / OK / OK.
To initiate a Remote Control session:1. Open a Terminal Server Client session to the Terminal Server.
2. When the session is running, start Terminal Services Manager.
3. Connect to the server on which the user is logged on.
4. Right-click the user's name, and then press Remote Control.
5. The user is prompted to accept the Remote Control session.
6. When they accept, you can interact with their environment.
NOTE: Remote Control does not work from the Console.
NOTE: You cannot remotely control the session labeled Console.
NOTE: Remote Control only works with similar client protocols. RDP can only remotely control other RDP clients.