Microsoft has developed and delivered a new Windows 10 UWP application for Field Service professionals. The intent is to provide a cross-device solution to allow for full service automation. Offered as a connection to Microsoft Dynamics CRM, Field Service provides the following features:
- Access information online or offline and automatically synchronize data when a connection is available
- Display up-to-the-minute, multi-day field agent schedules and job details
- Get turn-by-turn driving directions to job sites
- Call and email contacts, and browse their websites within the app
- Update work schedule status in real-time
- See work order problems on the schedule
- Reassign schedules directly from the device
- Change unassigned slots to other field agents
- Enter and track parts or materials used
- Access vendor, manufacturer, job site and client contact information
- Record completed schedule slot labor
- Perform and submit paperless field inspection processes
- View and work with reference manuals
- Capture customer signatures onsite
Get it in the Windows store: Field Service Mobile
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