Companies are leveraging mobile devices to increase productivity and facilitate better communication with their employees. However, realizing these benefits means companies must also deliver quality support for all mobile devices used by employees...

Best-in-class internal IT support teams need the right tools to become more effective and responsive. By investing in tools purpose-built for employee support, companies are dramatically improving the quality and scale of IT organizations...

RescueAssist is the choice of IT professionals demanding intuitive, easy-to-use remote support. Our innovative technology allows both on-demand sessions and the ability to connect to unattended machines, directly from a web-based console...

More and more organizations are looking to implement an intuitive remote support solution that gives support professionals on-demand productivity and provides quick resolutions. But choosing the best solution can be a challenge, especially as user...

Traditional technology hasn’t kept up with the expectations of your customers and employees. They rely on you to solve their toughest issues fast, but too many tools feel like they’re stuck in the dial-up days. Fortunately, the game’s about to...

Life doesn’t have to be stressful for a remote support agent. With the right remote support tools, demanding organizations can satisfy their evolving needs anywhere, anytime, from any device...

When it comes to IT support, time is money. When you take into account loss of employee productivity, a company of 10 employees could lose as much as $183/hour of downtime plus the cost of support. Once downtime occurs, every minute counts, and...

This report looks at how new technologies and evolving consumer expectations are transforming IT support...

Ransomware is the threat du jour for businesses of all types and end users alike. The frustration of those affected is palpable, with outcomes including critical data loss, downtime, and damaged reputation...