While deduplication has been available in the market for some time, not all solutions are equal, and it is often useful to understand exactly what the impact of each is likely to have on your available resources and budgets...

Virtual hybrid infrastructure has evolved, and so have the technologies and tactics for backup and recovery. To help you stay on top of the most current best practices, Download this essential report today and discover...

Internalization is becoming a necessity for more and more businesses. As you expand your customer base, you will increasingly and inevitably start encountering data for clients outside of the United States. The data quality of address information...

Innovation brings more advanced technology, and with it, more complex problems. As the complexity of customer support requests has continued to grow, customer expectations also continue to rise. Today’s customers are continually expecting faster...

Are you looking to implement an intuitive remote support solution that gives your support agents on-demand productivity and quick resolutions to their ever-evolving pains? As these remote support systems grow in sophistication, it becomes...

Employees are using their own personal devices (or similar corporate devices) at work more frequently, and they expect the same level of mobile support in the corporate world as they receive in the consumer one. Expectations are growing among...

Today’s enterprises demand remote tech support that’s quick, easy and e­ffective. And yet a surprising number of solutions are still slow, cumbersome and incomplete – and organizations that use them are losing time, loyalty and money.  ...

When it comes to supporting mobile devices in the workplace, it all comes down to one thing: employees. Employees are using their own personal devices (or similar corporate devices) at work much more frequently, and they expect the same level of...

To better understand how existing support technologies are meeting the needs of users, IDC surveyed 450 people about their support experiences and preferences at work and on their personal devices. IDC also surveyed 950 support providers for...

Customers expect support organizations to keep their mobile devices running efficiently and effectively – just like their desktops and laptops. That’s why these four leading support organizations use LogMeIn Rescue to deliver exceptional remote...