Q. Where do I get the new Service Manager portal?
A. The old Silverlight based Service Manager portal has been replaced with a new HTML5 based portal that has better performance, a nicer aesthetic and some customization capabilities. To get the portal download the latest Update Rollup, for example UR8 from https://www.microsoft.com/en-us/download/details.aspx?id=49556 and then expand the downloaded ZIP file to a folder. In the folder is a SetupWizard.exe which will install the new portal. The full requirements for the new portal are outlined at https://technet.microsoft.com/library/mt622142.aspx however the key requirements are:
- Update Rollup 7 or later deployed to Service Manager
- On the server installing the self service portal to you must install the Web Server, .NET Framework 3.5, HTTP Activation, ASP.NET 4.5, Basic and Windows authentication and .NET Extensibility 4.5