Troubleshooter: Shared Accounts in Exchange 2000

In Exchange Server 5.5, I set up several mailboxes that all shared one logon account. Is the same functionality available in Exchange 2000 Server?

Many organizations want the functionality you describe so that a group of people can share a group of mailboxes; for example, the customer support team can read the comments, complaints, and suggestions mailboxes. Because Exchange 5.5 keeps a separate set of permissions, many mailboxes can share one Windows NT account. In Windows 2000, a mailbox is (basically) an attribute of a user account, so you can't directly associate multiple mailboxes with one account.

The easiest workaround is to create several accounts (and thus mailboxes), then grant access on them to one master account. Here's how to set up this account:

  1. Launch the Microsoft Management Console (MMC) Active Directory Users and Computers snap-in, then click View, Advanced Features.
  2. Open the properties for one of the mailboxes you want the master account to have access to, and select the Exchange Advanced tab. If you don't see the tab, make sure you have View, Advanced Features turned on.
  3. Click Mailbox Rights, and give the master account Read permissions and Full Mailbox Access. Click OK.
  4. Switch to the Security tab. Give the master account Receive As and Send As permissions.
  5. Repeat Steps 2 to 4 for each of the other mailboxes you want to share.

You can't make these changes unless the account you're using has administrative privileges, so ordinary users won't be setting up these accounts.

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