Q. I'm using Office 365 but whenever I connect to portal.office.com or try and sync with OneDrive for Business the wrong credential is being used. What can I do?
A. I recently saw a problem when connecting to https://portal.office.com that the wrong credential was being used including with OneDrive for Business even after selecting sign-out and forget the identity. The solution was the following:
- Open up Control Panel
- Open the Credential Manager control panel applet
- Select Windows Credentials
- Look for a credential that is being used with the name you are trying to stop using and select Remove
This should resolve the issue.