Microsoft Releases Diagnostic Tool for Office 365

Microsoft Releases Diagnostic Tool for Office 365

Most IT Pros and System Administrators like to do their own troubleshooting to resolve issues with their hardware and services.

Calling in tech support is a last resort for many of us because we would much prefer to sort it all out ourselves.

Of course, having good troubleshooting tools can go a long way to providing us the means to fix basic issues with the services we use and Microsoft has just announced a tool just for Office 365 that puts that power in your hands.

"The Support and Recovery Assistant for Office 365 is an easy-to-use app that asks you some simple questions, tests for some of the most common Office 365 support issues and attempts to implement resolutions on your behalf. While the current version is focused on some the more common scenarios people encounter with Outlook, the Support and Recovery Assistant will gain new troubleshooting and resolution capabilities in the future. The Support and Recovery Assistant is built to automatically update itself as these new capabilities become available."

The Microsoft Support and Recovery Assistant for Office 365 can be downloaded and installed on your local system to deal with a wide assortment of issues with the Office 365 service.

Problems with Outlook

  • Outlook stops responding
  • Can't receive emails
  • Outlook keeps asking for my password
  • Shared mailboxes or shared calendars don't work
  • Outlook keeps saying "Trying to connect..." or "Disconnected"

Problems with Office 365 email on your phone

  • I can't sync email
  • Email app keeps asking for my password

Trouble setting up Office apps

  • Where do I go to install Office?
  • I can't activate Office
  • I need help setting up my Office 365 email in Outlook

Need help with outlook on the web?

  • I can't sign in
  • I can't find Outlook on the web

Of course, if you hit a brick wall after using the Microsoft Support and Recovery Assistant for Office 365 it will direct you towards other resources including additional support channels to help you address the issue.

But, wait...there's probably more so be sure to follow me on Twitter and Google+.


Looking for an awesome, no-nonsense technical conference for IT Pros, Devs, and Devops? Check out IT/Dev Connections!

IT/Dev Connections

Hide comments


  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.