The RealWare Awards were held in San Francisco on August 15, 2000. The Awards, presented by CMP Media, recognize companies who have shown a high level of innovation and business impact. Both the vendor and customer implementing the solution are honored for innovative information technology solutions and for the advantage they give to businesses. Industry editors, analysts, and business leaders chose winners in five categories: Best CRM Application, Best e-Business Application, Best e-Document Solutions Application, Best Enterprise Application Integration Implementation, and Best Business Intelligence Application. Quest Software and Verizon Wireless received recognition in the Best e-Document Solutions Applications category. The two companies were acknowledged for Verizon’s use of Quest’s Vista Plus, an enterprise information management solution. The deployment of this solution helped Verizon Wireless automatically manage and distribute its electronic documents and reports to tens of thousands of employees nationwide. As a result, Verizon has decreased its printing and distribution costs. ON!Contact Software and The Franz Group were awarded Best CRM Application for The Franz Group’s use of ON!Contact’s Client Management Software (CMS) for managing its sales, marketing, service, and cell center functions. ON!Contact and The Franz Group were chosen based on how well the companies worked together in achieving outstanding results through the deployment of the CMS solution. “We had some tough competition from a strong field of contenders, which made the judging very difficult. These entries merited special distinction and won in their categories based on their level of overall excellence,” said David M. Kalman, CMP Media’s Business Intelligence group publisher.
