A user has set up a rule in Outlook 98 so that all messages immediately move to an archive folder in a Personal Folder (PST) file. This rule causes Outlook to no longer process meeting request acceptances correctly. How can I exempt meeting requests from the user's rule?
The user needs to add a Uses the form name form condition to the rule, as Figure 2 shows, so that it operates only on items that use the Message form from the Standard Forms library in Outlook 98 (called the Application Forms library in later versions). After the user modifies the rule, special items such as meeting requests and acceptances from other users will stay in the Inbox so that Outlook can process them properly.