While I'm viewing a contact, how can I create a follow-up call task or appointment?
The adaptive menus that Microsoft introduced in Outlook 2002 often hide commands that you might find useful but that you never see because you've never tried them. When you're viewing an Outlook contact, click the Actions menu, then click the double arrow at the bottom of the menu so that you can see all the commands. You'll find commands to create not just a new message but a new contact from the same company, a new task, a new appointment, and other items.
To turn off the adaptive menus so that you always see all available commands the first time you pick a menu, choose View, Toolbars, Customize. On the Options tab, select the Always show full menus check box.