Exchange Ideas, October 2006

Tips, news, and community resources for messaging admins

How can I view Exchange Server versions in Exchange System Manager (ESM)? From the Exchange tips section at

If you have multiple Exchange Server 2003 Standard Edition and Exchange 2003 Enterprise Edition servers in your organization, at times you’ll probably need to determine which Exchange version each server is running. You can do so by following these steps:

  1. In ESM, open Administrative Groups.
  2. 2. Expand First Administrative Group (or another existing group).
  3. 3. Click Servers.
  4. 4. In the right panel, under Server, you should see all servers in the selected administrative group and their versions.

—Anderson Patricio

When I use the Tools, Mail Merge command from my Contacts folder in Microsoft Office Outlook 2003 to create file folder labels, the labels print out as “Smith, John.” I’d like to capitalize just the surname, as in “SMITH, John.” How can I do this?

The formatting needs to be part of the merge field code. Insert the fields from your contacts into the merge document as you typically would. Then, to see the field codes in Microsoft Word, click Tools, Options, and click the Field Codes box on the View tab. Edit the Last_Name field so that it looks like the following:

\{MERGEFIELD “Last_Name”
  \* Upper \* MERGEFORMAT \} 

For more information about merging data from Outlook to Word, see “Performing a Mail Merge from the Contacts Folder,” November 2005, InstantDoc ID 47697.
—Sue Mosher

How can I replicate public folders between different Exchange organizations?

Microsoft provides the Inter-Organization Replication tool to synchronize public folders and free/busy information between Exchange organizations running Exchange 2000 Server Service Pack 3 (SP3) or later. The tool consists of two components:

  • the Replication Configuration pro- gram (exscfg.exe)
  • the Replication service (exssrv.exe)

You can download the tool and Help documents at id=e7a951d7-1559-4f8f-b400-488b0c52430e&displaylang=en.

All communication between Exchange servers in the replication process occurs via remote procedure call (RPC, port 135) and two randomly picked ports (unless you configure fixed RPC ports), so make sure that any firewalls between the Exchange servers allow RPC communication.
—John Savill

What’s the Microsoft Exchange Server Quota Message Service?

Quota Message Service is a Microsoft tool that lets you send custom messages to users who exceed their mailbox quotas. The tool basically turns off the system-generated quota messages and substitutes its own component, which lets you define a custom quota message. You can download Quota Message Service at You can use the tool with Exchange 2003 and Exchange 2000. (To use the tool with Exchange 2000, you need a hotfix, which you can download at You can find additional information about Quota Message Service at the Microsoft Exchange Team Blog at
—John Savill

Where do I store images that I want to use as part of my Windows SharePoint Services site?

By default, Windows SharePoint Services looks in the C:\program files\common files\microsoft shared\web server extensions\60\template\images folder to locate images. You can confirm this location by looking at the Microsoft Management Console (MMC) Internet Information Services (IIS) Manager snap-in. Expand the site, then Layouts and Images. Right- click Images and select Properties. Open the Virtual Directory tab and confirm the Local path. You can now copy images to this folder or create a subfolder for your custom images.
—John Savill

How can I locate email accounts in AD?

Most Exchange admins would welcome any tool that makes it easier for them to manage users’ email accounts, especially if they manage a medium-to-large Exchange organization where most users have multiple email addresses. Dave Roth provides such a tool: the command-line script, which uses ADO databases and Active Directory Service Interfaces (ADSI) to query Active Directory (AD) and determine email addresses for particular user accounts. Look for Dave’s article, “Locating Email Accounts in AD,” and script in the August 2006 issue of Windows Scripting Solutions, InstantDoc ID 50543.

What do Windows IT pros think about Exchange 2007 and Office 2007?

Travel supposedly broadens the mind, and it’s certainly true in my case. I recently traveled to several countries as part of the Get Ready for Exchange and Outlook 2007 Road- show, co-sponsored by Windows IT Pro and Microsoft. I visited Portugal, Norway, and South Africa (three places I’d never been before), plus a variety of airports (my favorite: Amsterdam Airport Schiphol, which has a nifty in-airport art museum). I’ve met and talked with a lot of people about Exchange Server 2007 and the 2007 Microsoft Office system, and I was struck by their opinions and reactions to the new products.

First, I found a huge interest in the new Exchange Management Console and its accompanying scripting environment, the Exchange Management Shell. Many of the people I spoke with were excited about the potential uses of the command-line environment, but a few folks expressed worry that Exchange 2007 would require people to use the command line, which is partially true. Microsoft’s stated goal is for the command line to allow every operation you can perform in Exchange Management Console. Furthermore, some less-common tasks that aren’t in the GUI can be performed only through the command line. One feature new to Exchange 2007 Beta 2 that grabbed a lot of interest was Exchange Management Console’s ability to show the exact Exchange Management Shell command necessary to complete a given task: People like to see how the command is constructed according to the options they choose in the GUI.

Second, I was glad to see that Microsoft’s message about public folders is getting out to the world. Public folders aren’t dead; rather, Microsoft has publicly committed to supporting them at least until the end-of-life for Exchange 2007—10 years after it ships. That means that you have until around 2016 before you have to worry about whether Microsoft will eliminate public folders. You can build a public-folder–free environment with Exchange 2007 and Microsoft Office Outlook 2007, and given that many organizations use public folders only for free/busy data and offline address books, I think such environments will probably be of great interest. There are still some questions about how we’ll be able to migrate Exchange public folder data to SharePoint; I’ll write about that in an upcoming article.

Third, Microsoft needs to do a better job of explaining exactly what users need to deploy Exchange Unified Messaging (UM). There’s intense interest in this feature, but most people are confused about whether their existing PBX systems will work with Exchange UM and, if not, what kinds of equipment they should plan on buying. As more Microsoft partners get up to speed on Exchange 2007, I expect this problem to solve itself, but I’d love to see some recommended hardware for a “UM starter kit” that could be used for pilot, test, and branch-office installations.

Fourth, the reaction to the new scheduling and calendaring features has been uniformly enthusiastic. If Microsoft can continue clearly communicating how the Calendar Concierge features make life better for both end users and server administrators, the company will find a ready audience among people who are frustrated by the challenges of scheduling meetings.

Finally, my travels taught me not to count on Verizon’s “world phone” service to work outside North America unless I’m using a Verizon-branded phone. I wasn’t, and thus was reduced to using Skype and phone cards to call the United States from South Africa. Verizon’s network coverage in the United States has been excellent for me, and its high-speed Evolution-Data Optimized data service is super valuable on road trips, but I’m going to have to deploy a second phone for overseas travel. I welcome your comments and experiences with T-Mobile and Cingular (or maybe I’ll just keep buying prepaid Global System for Mobile Communication Subscriber Identity Module cards in the countries I visit).
—Paul Robichaux

Where can I learn more about Exchange Connections?

Next month’s Windows and Microsoft Exchange Connections conference packs more than 50 sessions covering Exchange and Share- Point into four days at the Mandalay Bay Resort and Casino in Las Vegas. The sessions provide a unique opportunity for Exchange and SharePoint professionals to meet their peers and learn from experts on topics such as SMTP troubleshooting, Exchange online backup recovery, message hygiene, SharePoint workflows, and of course, the next-generation “2007” versions of Exchange and SharePoint. The conference, which is co-sponsored by Microsoft, Windows IT Pro, TechNet Magazine, and Tech Conferences and co-located with several other Connections conferences, also features a vendor expo, the perennially popular Ex- change 2003 Troubleshooting course, and the Mandalay Bay Resort’s sandy beach and tropical lagoon, a great place to unwind with your IT colleagues after an intense day of technical sessions. For more information and to register, go to the Connections Web site at


Follow these links to access the resources mentioned in this month’s Exchange Ideas.

View Exchange Server versions in ESM
“How to view Exchange Server version on ESM,” tip posted at

Capitalizing surnames on mail merge printouts
Ask the Experts, InstantDoc ID 92761

Replicate public folders between Exchange organizations
John Savill’s FAQ for Windows,, InstantDoc ID 53961

Quota Message Service
John Savill’s FAQ for Windows, InstantDoc ID 53865

Storing images for Windows SharePoint Services
John Savill’s FAQ for Windows, InstantDoc ID 50291

Locating email accounts in AD
Windows Scripting Solutions, August 2006

IT pros’ feedback on Exchange 2007
“Feedback from the Road,” Exchange & Outlook UPDATE, Exchange Edition, July 20, 2006

To subscribe to the free Exchange & Outlook UPDATE email newsletter, go to

Exchange Connections

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