You receive a stop error similar to:
STOP: 0x00000020 (0x0x00000000, 0x0x0000ffff, 0x0x00000000, 0x0x00000001) KERNEL_APC_PENDING_DURING_EXITNOTE: The System event log contains an Event ID 1003 with this stop error.
This problem occurs on servers that are running Symantec pcAnywhere 11.5 with Symantec AntiVirus 8.x or with Symantec AntiVirus 9.0 because the Symevent driver causes the Symantec real-time protection drivers to BSOD.
To resolve this issue, download the latest Symevent driver.
NOTE: To temporarily workaround this problem, disable the Symantec AntiVirus real-time protection drivers:
Symantec AntiVirus 8.x
1. Restart in Safe mode.
2. Open a CMD.EXE window and type:
REG ADD HKLM\SYSTEM\CurrentControlSet\Services\Navap /V Start /T REG_DWORD /F /D 4
REG ADD HKLM\SYSTEM\CurrentControlSet\Services\Navapel /V Start /T REG_DWORD /F /D 4
3. Disconnect the server from the network and restart it.
Symantec AntiVirus 9.0
1. Restart in Safe mode.
2. Open a CMD.EXE window and type:
REG ADD HKLM\SYSTEM\CurrentControlSet\Services\Savrt /V Start /T REG_DWORD /F /D 4
REG ADD HKLM\SYSTEM\CurrentControlSet\Services\Savrtpel /V Start /T REG_DWORD /F /D 4
3. Disconnect the server from the network and restart it.
