The subject behavior will occur if you cannot download the ActiveX component of the Windows Update Web site.
To workaround this problem:
1. Verify that your firewall is NOT blocking the download of the ActiveX component.
2. Add the following to the Internet Explorer Trusted Sites zone:
http://Windowsupdate.microsoft.com http://v4.Windowsupdate.microsoft.com https://v4.Windowsupdate.microsoft.com http://v5.Windowsupdate.microsoft.com https://v5.Windowsupdate.microsoft.com http://Download.Windowsupdate.com
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