This can be caused by a misconfigured system policy or group policy.
Check the settings for User Configuration / Windows Settings / Folder Redirection / Start Menu.
The default value is %USERPROFILE%\Start Menu.
To fix the problem, use Regedt32 to navigate to:
HKEY_CURRENT_USER/Software/Microsoft/Windows/CurrentVersion/Explorer/User Shell Folders/Start Menu
The Start Menu value name should be a REG_EXPAND_SZ data type, that is ordinarily set to %USERPROFILE%\Start Menu.
The path specified must be reachable when a user logs on.
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