A. If when you connect to a secure Web page, you may receive the following error message:
in Internet Explorer 4:
An error occurred in the secure channel support.
in Internet Explorer 5:
The page cannot be displayed. Cannot find server or DNS Error.
This is caused if one of the following authentication methods is not enabled:
- PCT (Private Communications Technology) 1.0
- SSL (Secure Socket Layer) 2.0
- SSL 3.0
To resolve this issue perform the following:
- Start Internet Explorer
- From the Tools menu select 'Internet Options'
- Select the Advanced tab
- Check either PCT 1.2, SSL 2.0 or SSL 3.0
Click here to view image - Click Apply then OK
Another cause could be if you are connecting through a firewall you have not configure the proxy for https.
- Start Internet Explorer
- From the Tools menu select 'Internet Options'
- Select the Connections tab
- Click 'Lan Settings'
- Under the Proxy area click Advanced
- Make sure under 'Secure' you have a valid host and port (check with the
admin if unsure)
- Click OK to all dialogs
If this looks OK but still have problems try re-applying the latest service pack.
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