Exchange & Outlook UPDATE, Exchange Edition, March 25, 2004

This Issue Sponsored By

Symantec ON iCommand- Centralized Server Management
http://sea.symantec.com/WindowsiPatch

Quickly Search & Retrieve Electronic Information
http://www.sherpasoftware.com/windowsnetEO.shtml

===============

Commentary
- To Host or Not To Host? Resources
- Featured Thread: Exchange 2003 Architecture Documentation
- Outlook Tip: Resetting MRU Lists

New and Improved
- Mac Users: Access Exchange-Based Calendars

==========

~~~~ Sponsor: Symantec ON iCommand- Centralized Server Management ~~~~
With ON iCommand, you can significantly reduce costs and improve IT efficiency by centrally managing your Exchange servers regardless of location. You'll no longer have to send out IT staff to remote locations to manually update or fix your Exchange servers.

With ON iCommand, you can automate the deployment of new operating systems, updates and security packs as well as perform unattended installations anywhere, anytime. And, you have one-click disaster recovery which lets you rebuild machines from "bare metal" to their most recent configuration.

ON iCommand is an enterprise solution with an open and scalable architecture that lets you efficiently manage tens of thousand of servers and computers over any kind of network. Click here for more information:
http://sea.symantec.com/WindowsiPatch

==========

==== Commentary: To Host or Not To Host? ==== by Paul Robichaux, News Editor, [email protected]

Like it or not, outsourcing has become a common practice in the IT world. Companies frequently outsource functions that are important but not part of the company's core business—-for example, payroll processing, employee benefits, and repair of returned equipment. Some companies have gone so far as to outsource their messaging operations. For instance, one large Fortune 500 company near my home hires an outside company to maintain and operate all its Exchange servers. Hosted Exchange Server solutions (in which you pay a per-mailbox fee and use Exchange servers that a hosting company manages) are gaining in popularity. Does hosted Exchange make sense for your organization?

The first issue to consider, not surprisingly, is the total cost. Microsoft, IBM, Novell, and other messaging vendors love to talk about total cost of ownership (TCO) and how their systems' TCO figures stack up against their competitors'. The fact that hosted Exchange exists implies that Exchange can have significantly lower TCO than its competition--otherwise, the hosting companies would lose money. Consider the basic economics for two companies, one with 75 mailboxes and one with 500: The smaller company can buy one small server, a copy of Small Business Server (SBS) 2003, and a total of 75 Client Access Licenses (CALs); the larger company will need a larger server, Exchange Server 2003, and 500 CALs. I'm not going to try to estimate the cost of actual Exchange licenses, since it varies widely depending on what licensing plan you buy under. But Microsoft has a special licensing plan for hosting providers, which means they're almost certainly paying less per CAL than either of our sample companies would. Either company, though, can pay a monthly per-mailbox fee (ranging from $8 to $20, depending on the hosting company) to get access to a hosted service and save the cost of the server, OS, and CALs. Let's say that each organization chooses a vendor that charges $15 per mailbox per month. That's a total outlay of $1125 per month ($13,500 annually) for the smaller company and $7500 per month ($90,000 annually) for the larger one. And take a look at what else the companies don't have to pay for if they use a hosted configuration:

- Email administrators. The smaller company probably wouldn't have a full-time Exchange administrator, but the larger company might. Using a hosted service negates the need for that position, potentially saving a significant amount of money.

- Utility software. Using a hosted service means you don't need any antivirus, antispam, or backup software licenses--the hosting company takes care of all that. (Of course, you'll want to evaluate hosting providers based at least in part on what tools they use and how well they use them.)

- Hardware maintenance. Purchase cost is only the tip of the hardware iceberg. Maintenance and support costs, which can be avoided by using a hosted service, can add up fairly quickly.

When you factor in these savings, hosting can begin to look awfully good. Whether your experience lives up to the promise will, of course, depend on the quality of the hosting company you pick. Here are some things to consider when you're investigating such companies.

In a typical hosted configuration, your mailboxes will be on a machine shared by several organizations. Find out what the provider's sharing policy is and whether you can get a dedicated server if your capacity or security requirements demand it.

Speaking of security, some hosting providers allow raw remote procedure call (RPC) access for older Outlook clients. Better hosts provide VPN access to accommodate client access without exposing the server. The best providers, of course, will support RPC publishing with Microsoft Internet Security and Acceleration (ISA) Server and Microsoft Office Outlook 2003's RPC over HTTP Secure (HTTPS). Consider carefully whether the providers you're thinking of hiring have better or worse security practices than your own organization.

Get service level agreements (SLAs) in writing. A provider's refusal to commit in writing to a specific availability level bespeaks a certain casual attitude toward uptime that might not fit with your requirements. In particular, make sure you understand what the hosting company's disaster recovery guarantees and time lines are.

Find out which features cost extra. Some companies charge extra for Outlook Web Access (OWA) or VPN access, others charge extra for spam filtering, and some even charge a setup fee for additional mailboxes. Make sure you understand the total cost of using the hosting provider, and don't focus only on the per-mailbox fee (especially because some companies offer signup incentives that lower the fees for the first few billing periods).

If you carefully consider these factors, you may well find that using a hosted Exchange solution can save you money that you can put to good use elsewhere. But before you leap into anything, be sure that hosting can give you the control and flexibility your business requires.

==========

~~~~ Sponsor: Quickly Search & Retrieve Electronic Information ~~~~
Sherpa Software introduces Discovery Attender(TM) – an electronic search and discovery tool that will automate investigative tasks within common file storage areas, Exchange mailboxes and PST files.

Whether you're involved in a legal discovery request, performing an internal audit or simply trying to reduce potential liabilities, Discovery Attender will execute customized searches that quickly find and retrieve the critical information. Be prepared for your search and discovery needs for as little as $1000.00. Visit Discovery Attender at our Web site and download a FREE TRIAL today!
http://www.sherpasoftware.com/windowsnetEO.shtml

==========

==== Announcements ==== (from Windows & .NET Magazine and its partners)

Free eBook--"The Expert's Guide for Exchange 2003: Preparing for, Moving to, and Supporting Exchange Server 2003"

This eBook will educate Exchange administrators and systems managers about how to best approach the migration and overall management of an Exchange 2003 environment. The book will concentrate on core issues such as configuration management, accounting, and monitoring performance with an eye toward migration, consolidation, security, and management.
http://www.WindowsITlibrary.com/ebooks/exchangeserver2003/index.cfm

Events Central--a Comprehensive Resource for the Latest Events in Your Field

Looking for one place to find the latest Web seminars, roadshows, and conferences? Events Central has every topic you're looking for. Stay current on the latest developments in your field. Visit Events Central and find answers now!
http://www.winnetmag.com/events

==========

~~~~ Hot Release: Reporting on Exchange 2003 with PROMODAG Reports V6.5 ~~~~

How will you know how your messaging system is used and/or abused?
MS Exchange Raw Logs can be a pain to decipher...
Why waste time when you can retrieve that information easily with PROMODAG Reports?
New reports on mailboxes, public folders content, traffic, OWA, servers communication, delivery time and more...
http://www.promodag.com/index_winnetmag_250304.asp

==========

==== Resources ====

Featured Thread: Exchange 2003 Architecture Documentation

A forum reader is looking for documentation about Exchange Server 2003 architecture. To offer your advice or join the discussion, go to the following URL:
http://www.winnetmag.com/forums/rd.cfm?cid=40&tid=118610

Outlook Tip: Resetting MRU Lists by Sue Mosher, [email protected]

Q: Can I reset Outlook 2002's most recently used (MRU) lists?

A: Outlook stores the MRU lists for the Standard toolbar's Find a Contact box and the Tools menu's Find command in binary format. Although you can't edit these lists, you can clear them. To clear the Find a Contact list, delete the HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Contact\QuickFindMRU\QuickFindMRU registry entry. To clear the Tools, Find list, delete the HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Contact\StripSearchMRU\StripSearchMRU entry. Outlook will recreate these entries the next time you use these Find features.

See the Windows & .NET Magazine Exchange & Outlook Web page for more great tips.
http://www.winnetmag.com/microsoftexchangeoutlook

==== Events Central ==== (A complete Web and live events directory brought to you by Windows & .NET Magazine: http://www.winnetmag.com/events )

New--Microsoft Security Strategies Roadshow!

We've teamed with Microsoft, Avanade, and Network Associates to help you better protect your infrastructure and applications against security threats. Learn how to implement a patch-management strategy; lock down servers, workstations, and network infrastructure; and implement security policy management. Register now for this free event.
http://www.winnetmag.com/roadshows/computersecurity2004

==== New and Improved ==== by Carolyn Mader, [email protected]

Mac Users: Access Exchange-Based Calendars

Snerdware released Groupcal Viewer, an addition to its integration suite for the Mac OS X desktop and Exchange Server 2003 and Exchange 2000 Server. Groupcal Viewer lets you subscribe to any Exchange-based calendar directly from Apple iCal. Groupcal Viewer is a solution for Mac users who need read-only access to calendars on their Exchange servers but don't need the more powerful management features of Groupcal. A single-user license costs $30, a 5-user license pack costs $120, and a 25-user license pack costs $560. Contact Snerdware at [email protected]
http://www.snerdware.com/groupcal/viewer

Tell Us About a Hot Product and Get a T-Shirt!

Have you used a product that changed your IT experience by saving you time or easing your daily burden? Tell us about the product, and we'll send you a Windows & .NET Magazine T-shirt if we write about the product in a future Windows & .NET Magazine What's Hot column. Send your product suggestions with information about how the product has helped you to [email protected]

==== Sponsored Link ====

Microsoft(TM)
Enter the Microsoft Windows Server 2003 Challenge. Win BIG prizes.
http://ad.doubleclick.net/clk;7509848;8214395;y?http://www.microsoft.com/windowsserver2003/challenge/default.mspx

=========

==== Contact Us ====

About the newsletter -- [email protected]
About technical questions -- http://www.winnetmag.com/forums
About product news -- [email protected]
About your subscription -- [email protected]
About sponsoring UPDATE -- [email protected]

==========

==== Contact Our Sponsors ====

Primary Sponsor:
Symantec -- http://www.symantec.com

Secondary Sponsor:
Sherpa Software -- http://www.sherpasoftware.com/windowsnetEO -- 1-800-255-5155

Hot Release:
PROMODAG -- http://www.promodag.com/index_winnetmag_250304.asp -- +33-1-53-27-66-60

====================

This email newsletter is brought to you by Windows & .NET Magazine, the leading publication for IT professionals deploying Windows and related technologies. Subscribe today.
http://www.winnetmag.com/sub.cfm?code=wswi201x1z

View the Windows & .NET Magazine Privacy policy at:
http://www.winnetmag.com/AboutUs/Index.cfm?action=privacy Windows & .NET Magazine a division of Penton Media Inc.
221 East 29th Street, Loveland, CO 80538,
Attention: Customer Service Department Copyright 2004, Penton Media, Inc. All Rights Reserved.

==== This Issue Sponsored By ====

Symantec ON iCommand- Centralized Server Management
http://sea.symantec.com/WindowsiPatch

Quickly Search & Retrieve Electronic Information
http://www.sherpasoftware.com/windowsnetEO.shtml

==========

Commentary
- To Host or Not To Host? Resources
- Featured Thread: Exchange 2003 Architecture Documentation
- Outlook Tip: Resetting MRU Lists

New and Improved
- Mac Users: Access Exchange-Based Calendars

==========

~~~~ Sponsor: Symantec ON iCommand- Centralized Server Management ~~~~
With ON iCommand, you can significantly reduce costs and improve IT efficiency by centrally managing your Exchange servers regardless of location. You'll no longer have to send out IT staff to remote locations to manually update or fix your Exchange servers.

With ON iCommand, you can automate the deployment of new operating systems, updates and security packs as well as perform unattended installations anywhere, anytime. And, you have one-click disaster recovery which lets you rebuild machines from "bare metal" to their most recent configuration.

ON iCommand is an enterprise solution with an open and scalable architecture that lets you efficiently manage tens of thousand of servers and computers over any kind of network. Click here for more information:
http://sea.symantec.com/WindowsiPatch

==========

==== Commentary: To Host or Not To Host? ==== by Paul Robichaux, News Editor, [email protected]

Like it or not, outsourcing has become a common practice in the IT world. Companies frequently outsource functions that are important but not part of the company's core business—-for example, payroll processing, employee benefits, and repair of returned equipment. Some companies have gone so far as to outsource their messaging operations. For instance, one large Fortune 500 company near my home hires an outside company to maintain and operate all its Exchange servers. Hosted Exchange Server solutions (in which you pay a per-mailbox fee and use Exchange servers that a hosting company manages) are gaining in popularity. Does hosted Exchange make sense for your organization?

The first issue to consider, not surprisingly, is the total cost. Microsoft, IBM, Novell, and other messaging vendors love to talk about total cost of ownership (TCO) and how their systems' TCO figures stack up against their competitors'. The fact that hosted Exchange exists implies that Exchange can have significantly lower TCO than its competition--otherwise, the hosting companies would lose money. Consider the basic economics for two companies, one with 75 mailboxes and one with 500: The smaller company can buy one small server, a copy of Small Business Server (SBS) 2003, and a total of 75 Client Access Licenses (CALs); the larger company will need a larger server, Exchange Server 2003, and 500 CALs. I'm not going to try to estimate the cost of actual Exchange licenses, since it varies widely depending on what licensing plan you buy under. But Microsoft has a special licensing plan for hosting providers, which means they're almost certainly paying less per CAL than either of our sample companies would. Either company, though, can pay a monthly per-mailbox fee (ranging from $8 to $20, depending on the hosting company) to get access to a hosted service and save the cost of the server, OS, and CALs. Let's say that each organization chooses a vendor that charges $15 per mailbox per month. That's a total outlay of $1125 per month ($13,500 annually) for the smaller company and $7500 per month ($90,000 annually) for the larger one. And take a look at what else the companies don't have to pay for if they use a hosted configuration:

- Email administrators. The smaller company probably wouldn't have a full-time Exchange administrator, but the larger company might. Using a hosted service negates the need for that position, potentially saving a significant amount of money.

- Utility software. Using a hosted service means you don't need any antivirus, antispam, or backup software licenses--the hosting company takes care of all that. (Of course, you'll want to evaluate hosting providers based at least in part on what tools they use and how well they use them.)

- Hardware maintenance. Purchase cost is only the tip of the hardware iceberg. Maintenance and support costs, which can be avoided by using a hosted service, can add up fairly quickly.

When you factor in these savings, hosting can begin to look awfully good. Whether your experience lives up to the promise will, of course, depend on the quality of the hosting company you pick. Here are some things to consider when you're investigating such companies.

In a typical hosted configuration, your mailboxes will be on a machine shared by several organizations. Find out what the provider's sharing policy is and whether you can get a dedicated server if your capacity or security requirements demand it.

Speaking of security, some hosting providers allow raw remote procedure call (RPC) access for older Outlook clients. Better hosts provide VPN access to accommodate client access without exposing the server. The best providers, of course, will support RPC publishing with Microsoft Internet Security and Acceleration (ISA) Server and Microsoft Office Outlook 2003's RPC over HTTP Secure (HTTPS). Consider carefully whether the providers you're thinking of hiring have better or worse security practices than your own organization.

Get service level agreements (SLAs) in writing. A provider's refusal to commit in writing to a specific availability level bespeaks a certain casual attitude toward uptime that might not fit with your requirements. In particular, make sure you understand what the hosting company's disaster recovery guarantees and time lines are.

Find out which features cost extra. Some companies charge extra for Outlook Web Access (OWA) or VPN access, others charge extra for spam filtering, and some even charge a setup fee for additional mailboxes. Make sure you understand the total cost of using the hosting provider, and don't focus only on the per-mailbox fee (especially because some companies offer signup incentives that lower the fees for the first few billing periods).

If you carefully consider these factors, you may well find that using a hosted Exchange solution can save you money that you can put to good use elsewhere. But before you leap into anything, be sure that hosting can give you the control and flexibility your business requires.

==========

~~~~ Sponsor: Quickly Search & Retrieve Electronic Information ~~~~
Sherpa Software introduces Discovery Attender(TM) – an electronic search and discovery tool that will automate investigative tasks within common file storage areas, Exchange mailboxes and PST files.

Whether you're involved in a legal discovery request, performing an internal audit or simply trying to reduce potential liabilities, Discovery Attender will execute customized searches that quickly find and retrieve the critical information. Be prepared for your search and discovery needs for as little as $1000.00. Visit Discovery Attender at our Web site and download a FREE TRIAL today!
http://www.sherpasoftware.com/windowsnetEO.shtml

==========

==== Announcements ==== (from Windows & .NET Magazine and its partners)

Free eBook--"The Expert's Guide for Exchange 2003: Preparing for, Moving to, and Supporting Exchange Server 2003"

This eBook will educate Exchange administrators and systems managers about how to best approach the migration and overall management of an Exchange 2003 environment. The book will concentrate on core issues such as configuration management, accounting, and monitoring performance with an eye toward migration, consolidation, security, and management.
http://www.WindowsITlibrary.com/ebooks/exchangeserver2003/index.cfm

Events Central--a Comprehensive Resource for the Latest Events in Your Field

Looking for one place to find the latest Web seminars, roadshows, and conferences? Events Central has every topic you're looking for. Stay current on the latest developments in your field. Visit Events Central and find answers now!
http://www.winnetmag.com/events

==========

~~~~ Hot Release: Reporting on Exchange 2003 with PROMODAG Reports V6.5 ~~~~

How will you know how your messaging system is used and/or abused?
MS Exchange Raw Logs can be a pain to decipher...
Why waste time when you can retrieve that information easily with PROMODAG Reports?
New reports on mailboxes, public folders content, traffic, OWA, servers communication, delivery time and more...
http://www.promodag.com/index_winnetmag_250304.asp

==========

==== Resources ====

Featured Thread: Exchange 2003 Architecture Documentation

A forum reader is looking for documentation about Exchange Server 2003 architecture. To offer your advice or join the discussion, go to the following URL:
http://www.winnetmag.com/forums/rd.cfm?cid=40&tid=118610

Outlook Tip: Resetting MRU Lists by Sue Mosher, [email protected]

Q: Can I reset Outlook 2002's most recently used (MRU) lists?

A: Outlook stores the MRU lists for the Standard toolbar's Find a Contact box and the Tools menu's Find command in binary format. Although you can't edit these lists, you can clear them. To clear the Find a Contact list, delete the HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Contact\QuickFindMRU\QuickFindMRU registry entry. To clear the Tools, Find list, delete the HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Contact\StripSearchMRU\StripSearchMRU entry. Outlook will recreate these entries the next time you use these Find features.

See the Windows & .NET Magazine Exchange & Outlook Web page for more great tips.
http://www.winnetmag.com/microsoftexchangeoutlook

==== Events Central ==== (A complete Web and live events directory brought to you by Windows & .NET Magazine: http://www.winnetmag.com/events )

New--Microsoft Security Strategies Roadshow!

We've teamed with Microsoft, Avanade, and Network Associates to help you better protect your infrastructure and applications against security threats. Learn how to implement a patch-management strategy; lock down servers, workstations, and network infrastructure; and implement security policy management. Register now for this free event.
http://www.winnetmag.com/roadshows/computersecurity2004

==== New and Improved ==== by Carolyn Mader, [email protected]

Mac Users: Access Exchange-Based Calendars

Snerdware released Groupcal Viewer, an addition to its integration suite for the Mac OS X desktop and Exchange Server 2003 and Exchange 2000 Server. Groupcal Viewer lets you subscribe to any Exchange-based calendar directly from Apple iCal. Groupcal Viewer is a solution for Mac users who need read-only access to calendars on their Exchange servers but don't need the more powerful management features of Groupcal. A single-user license costs $30, a 5-user license pack costs $120, and a 25-user license pack costs $560. Contact Snerdware at [email protected]
http://www.snerdware.com/groupcal/viewer

Tell Us About a Hot Product and Get a T-Shirt!

Have you used a product that changed your IT experience by saving you time or easing your daily burden? Tell us about the product, and we'll send you a Windows & .NET Magazine T-shirt if we write about the product in a future Windows & .NET Magazine What's Hot column. Send your product suggestions with information about how the product has helped you to [email protected]

==== Sponsored Link ====

Microsoft(TM)
Enter the Microsoft Windows Server 2003 Challenge. Win BIG prizes.
http://ad.doubleclick.net/clk;7509848;8214395;y?http://www.microsoft.com/windowsserver2003/challenge/default.mspx

=========

==== Contact Us ====

About the newsletter -- [email protected]
About technical questions -- http://www.winnetmag.com/forums
About product news -- [email protected]
About your subscription -- [email protected]
About sponsoring UPDATE -- [email protected]

==========

==== Contact Our Sponsors ====

Primary Sponsor:
Symantec -- http://www.symantec.com

Secondary Sponsor:
Sherpa Software -- http://www.sherpasoftware.com/windowsnetEO -- 1-800-255-5155

Hot Release:
PROMODAG -- http://www.promodag.com/index_winnetmag_250304.asp -- +33-1-53-27-66-60

=========================

This email newsletter is brought to you by Windows & .NET Magazine, the leading publication for IT professionals deploying Windows and related technologies. Subscribe today.
http://www.winnetmag.com/sub.cfm?code=wswi201x1z

View the Windows & .NET Magazine Privacy policy at:
http://www.winnetmag.com/AboutUs/Index.cfm?action=privacy Windows & .NET Magazine a division of Penton Media Inc.
221 East 29th Street, Loveland, CO 80538,
Attention: Customer Service Department Copyright 2004, Penton Media, Inc. All Rights Reserved.

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