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Unified Messaging Success: Paralon Technologies

The Company
Paralon Technologies' 15 full-time employees provide secure remote access and mobile computing products to commercial and government users worldwide. Established in 1992, Paralon is a privately held corporation headquartered in Seattle, Washington.

The Problem
Because Paralon is a high-tech company, effective internal and external communication is an absolute necessity. In its early years, Paralon leased a small PBX system to handle its telephone messaging needs. This system provided telephones at every desk but offered limited expansion capabilities and no value-added features. Employees often spent much time taking messages and fielding calls outside their areas of expertise. These tasks took them away from their usual duties.

Wanting to improve the situation, Paralon looked at several proprietary, standalone voicemail systems, but none met its needs. So the company decided to invest in a messaging solution that was better integrated with its Windows NT network and phone system.

The Solution
After evaluating computer telephony solutions on the market, Paralon selected CallXpressNT, a unified messaging product from Applied Voice Technology. CallXpressNT, one of the first NT-based messaging products, provides a universal mailbox for voice, fax, email, and data messaging. When someone calls, the system routes the call directly to the appropriate party. The days of lost messages and messages on little pink pieces of paper are long gone.

In addition, the system's call manager GUI lets users make intelligent decisions about how to handle incoming calls. By answering the questions "Who's calling?" and "Why?" the GUI lets employees efficiently Screen calls, thereby increasing efficiency and productivity.

Because it was crucial that the messaging system meet its future needs, Paralon made sure that the NT-based system was scalable and flexible. To the system's current integration of voice and email with the NT network, Paralon plans to add automatic call routing, expanded voicemail capabilities, and an auto-attendant in the near future.

Paralon Technologies
206-674-4800 or 800-727-2566
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