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Troubleshooter: Correcting an OWA Name-Resolution Glitch

I set up a new organizational unit (OU) on my Exchange 2000 Server system ( so that I could segregate users from a subsidiary company ( This method works, but when a user in the OU uses Outlook Web Access (OWA) to reply to a meeting request, the request appears to be from This discrepancy is annoying, if not critical. Do you know of a fix?

A fix is available. The Microsoft article "XWEB: Name Resolution Does Not Work Correctly in an OWA Appointment" (;en-us;q298911) discusses this problem. Although the article implies that you can find the fix in Exchange 2000 Service Pack 2 (SP2), you actually must call Microsoft Product Support Services (PSS) to get a post-SP2 hotfix.

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