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Reader to Reader - 01 Jul 1998

\[Editor's note: Share your Exchange and Outlook problems and solutions. Email contributions (under 400 words) to Karen Fisher at [email protected] Please include your phone number. We will edit submissions for style, grammar, and length. If we print your contribution, you'll get $100.\]

In "Outlook Tips and Techniques" in the April 1998 issue, Sue Mosher presented a method for users to view the schedules of everyone in the office. In our office, we use another technique.

  1. Ensure that all users have granted Reviewer permission to their Calendar folder; you can set the default as Reviewer.
  2. Create a new Calendar appointment for today.
  3. From the Attendee Availability tab, select Invite Others.

Outlook looks up the calendar information for the invited users and shows the schedule of each user with a timeline showing Tentative, Busy, or Out of Office. If you right-click the Tentative, Busy, or Out of Office message, Outlook will display the subject of the user's appointment.

Problems with Installing the Exchange–cc:Mail Connector
Most documentation about the Lotus cc:Mail connector assumes that you have already installed Windows NT and Exchange. If you delay planning implementation of the connector until after installation, you might have to reinstall both NT and Exchange for the connector to work properly.

The cc:Mail connector relies on two DOS utilities, import.exe and export.exe, which you use to transmit messages between the two mail systems and to synchronize address lists. Consequently, if you have installed NT or Exchange on an NTFS partition, these utilities probably can't read or write to the appropriate folders. Try reinstalling or optimizing Exchange to place the cc:Mail folders on a FAT partition. The folders that these utilities access must also conform to DOS naming conventions.

The instructions for installing Exchange 5.5 specify that, in advance, you must create an NT Exchange Service account. This account has administrator-level permissions, and Exchange will use it as part of its operating system (OS). When you set up the cc:Mail connector, the instructions tell you to create an identical account with similar permissions on the cc:Mail server. The problem is that if you have installed cc:Mail on a Novell NetWare 3.x server, NetWare will rename this account Exchange_Service (substituting an underscore for the space). Subsequently, neither the NetWare servers nor the NT servers will be able to recognize that these two names are the same account.

The only fix for this problem is to create a new service account (e.g., ExchSrv) on the NT server. Then reinstall Exchange, designating ExchSrv as the service account, and create the account on the NetWare server.

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