Feedback Server 2.0 Available for Download

Feedback Server 2.0 Available for Download

Data Illusion announced the release of Feedback Server 2.0, its latest Web-based survey-and-form application that allows enterprises to learn more about their customers and fully leverage customer feedback by integrating ongoing customer-supplied data with their existing customer relationship management (CRM) solutions and data stores.

 Many large companies maintain vast CRM databases that ultimately become outdated as the companies fail to effectively link them to their dynamic online customer surveys and forms. The disconnect between many companies CRM and survey systems reduces the quality and scope of their customer-related data and marginalizes the value of strategic online-feedback tools.

 Feedback Server 2.0 allows enterprises to create online surveys and forms that let customers effectively update their CRM profiles once they submit their responses. Companies can use Feedback Server 2.0 s panel-and-connector technology to amass customer-supplied data on specific purchasing decisions that are then attached to a master CRM system.

 Enterprise customers can use Feedback Server 2.0 to visually create online surveys and forms in various languages, without any programming. The software s online interface includes Flash-based charts, various survey-analysis tools, and comes in 10 languages. The software also ensures customer feedback is reliable and uses security mechanisms from cookies to complex ballots to prevent multiple submissions.

 Feedback Server 2.0 can be integrated with various enterprise database solutions, such as Microsoft s SQL Server, Active Directory, and Microsoft Dynamics CRM. Feedback Server 2.0 users must operate in an environment with the following systems in place: Microsoft Windows 2000/2003/XP Pro; Microsoft SQL Server 2000/2005, SQL Express 2005 (free), MSDE (free); and .NET Framework 2.0.


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