Compuware has released a new version of its application performance management platform, dubbed Gomez. The goal, the company said, is to provide an end user’s perspective on the performance of a wide range of applications, from CRM to ERP to mobile.
“Today, applications are delivered along a complex application delivery chain that goes through multiple application and infrastructure tiers that are increasingly extending well beyond the firewall of the traditional data center,” said Steve Tack, CTO of Compuware’s application performance management business. “Traditional performance monitoring techniques will not provide meaningful measurements unless they are always understood in the context of the end user’s experience. Organizations need detailed performance and diagnostic information along the entire delivery chain to manage and optimize the experience of their end users.”
Compuware’s goal, Tack said, is to eliminate any blind spots that could possibly impact end-user experience. “The bottom line with mobile websites and applications is that customers expect quick, anytime transactions that work flawlessly,” he said. “Failure to deliver quality end-user experiences through slow or malfunctioning mobile websites and applications will result in lost customers and revenue.”
Compuware’s release enables real-time monitoring, mobile readiness assessment, performance conversion analytics and other functionality—including a “collective intelligence” approach help organizations determine if a performance problem is specific to them or shared by other users.
The platform is aimed at a wide range of companies, Tack said.
“It’ss not necessarily about the size of the company, but rather the importance of a mobile solution to the success of the company,” he said. “Some smaller companies have focused their value proposition around mobile solutions—whether that is in the browser or native applications. This is true for larger companies as well—internet retailers, financial institutions, travel, etc. All of these will expect to have a significant mobile component to their business.”
Developer are also a target. “Today’s applications need to support a multi-browser, multi-device world,” Tack said. “As mobile devices race to become the most common means for accessing applications over the Internet, we are providing solutions that enable mobile app developers and organizations to assess their readiness beyond performance by identifying aspects that present your customers with a less optimal experience, including errors, content formats, graphics and colors and other mobile standards.”