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Contacting Paul

Contacting Paul


I currently receive over 100 non-spam email messages a day during the week, and it's difficult (if not impossible) to manage these messages, let alone respond to each one individually. Some people are amazed when I'm able to get back to them immediately, while others wonder why I never respond. What it all comes down to is the quality and complexity of the original email. If it's something I can answer off the top of my head, I will. If it's something I have to research, it might be a while. And if the email itself is vague or unclear, it may never happen. Sorry!

Here's how to get your questions answered quickly.

  • Only ask questions to which I already know the answer. Just kidding.
  • Please don't ask me about specific hardware or software configurations. I'm not familiar with the Ricoh XYZ123 and no, I don't know why it doesn't work with Windows XP.
  • Be specific. Questions like Why can't I reinstall Windows? or How come I can't get email? are unanswerable.
  • Don't ask a question in the subject line or leave the subject line blank. My spam filter tends to trap these types of messages.
  • Try, try again! If you write me and don't hear back within a few days, please write back. I'm on the road frequently and get a lot of email, so it's possible you were lost in the mix somehow. Don't worry about pestering me: I honestly don't mean to ignore anyone. So keep asking until you get a response (that's not an invitation to spam me: Try and resend email once every few days, not repeatedly in the same day).
  • Use the right email address. You can reach me at [email protected].

And thanks for reading, seriously. The contents of this site are literally dictated by what readers want. So drop me a line and let me know what you're interested in reading about.

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