JSI Tip 8492. When you start Outlook 2000, you receive 'The add-in "C:\WINDOWS\SYSTEM\ACTEXT.DLL" could not be installed or loaded'?

If you upgraded from Windows Me to Windows XP, starting Outlook 2000 may produce the following error:

Outlook 2000
The add-in "C:\WINDOWS\SYSTEM\ACTEXT.DLL" could not be installed or loaded.

When you press OK, Outlook opens.

NOTE: ACTEXT.DLL is a 3rd party extension, installed by the ACT! software, that provides access to the ACT! address book.

To workaround this behavior:

1. Close all open programs.

2. Locate Extend.dat, a binary file that Outlook uses to cache registry entries for 3rd party product extensions. It is likely located at %USERPROFILE%\Local Settings\Application Data\Microsoft\Outlook\extend.dat.

3. Rename the Extend.dat to Extend.old.

4. Restart Outlook. A new Extend.dat is automatically created.

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