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JSI Tip 6673. When you browse a secure Web site, you receive 'The page cannot be displayed'?

In addition to the subject behavior, you may not be able to download files from a secure Web site.

You may experience these behaviors if any of the following are true:

- Your user profile is corrupt.

- Your computer is not using 128-bit encryption.

To view the level of encryption on your computer, open Internet Explorer and press the Help menu and the About Internet Explorer item.

NOTE: A strength of 0 indicates that the Windows 2000 or Windows NT 4.0 High Encryption Pack may be corrupted.

To install the Windows 2000 High Encryption Pack, visit

To install the Windows NT 4.0 High Encryption Pack, visit

If your profile is corrupt:

1. Log on as a different user who is also a local administrator.

2. In Control Panel, double-click System.

3. Press User Profiles.

4. Select the corrupt profile and press Delete.

A new profile will be created when you log on.

NOTE: See How do I recovery a lost local user profile?

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