When you look at a device in RSM, you notice that one or more phantom media is inuse on the device?
You can't delete the phantom media because it is inuse. When you Eject the media, it remains inuse on the drive?
To workaround this problem:
1. Right-click the device in Device Manager and Disable it.
2. Use RSM to delete the phantom media.
3. Right-click the device in Device Manager and Enable it.