JSI Tip 3955. The Windows 2000 Operations Guide Series.

Microsoft Technet has published the Windows 2000 Operations Guide Series, which contains:

The Windows 2000 Operations Guide series provides operational guidance for organizations that have deployed, or are considering deploying, Microsoft technologies in a data center or in other types of enterprise computing environments. It provides conceptual information, best practices, and detailed procedures related to the service management process. This guide series is aimed primarily at two main groups: information technology (IT) managers and IT support staff (including analysts and service desk specialists).

The content of the Operations Guide draws from best practice guidelines documented in the Information Technology Infrastructure Library (ITIL) from the Central Computer and Telecommunications Agency (CCTA) and from years of IT operations experience by Accenture, Avanade, Compaq Global Services, Hewlett-Packard Company, Lucent Technologies/NetworkCare Professional Services, Compuware Corporation, Unisys Corporation, Microsoft Consulting Services (MCS), and the Microsoft Information Technology Group (ITG).

The Windows 2000 Operations Guide series is encompassed by the Microsoft Operations Framework (MOF). The Microsoft Operations Framework provides technical guidance that enables organizations to achieve mission-critical system reliability, availability, supportability, and manageability for all Microsoft products and technologies. For more information, go to: http://www.microsoft.com/mof/.

Windows 2000 Operations Guide
down Windows Operations Guide Series Introduction
down Availability Management Operations Guide
down Capacity Management Operations Guide
down Change Management Operations Guide
down Configuration Management Operations Guide
down Directory Services Administration Operations Guide
down Financial Management Operations Guide
down Incident Management Operations Guide
down Job Scheduling Operations Guide
down Network Administration Operations Guide
down Problem Management Operations Guide
down Print and Output Management Operations Guide
down Release Management Operations Guide
down Security Administration Operations Guide
down Service Continuity Management Operations Guide
down Service Level Management Operations Guide
down Service Monitoring and Control Operations Guide
down Service Desk Operations Guide
down Storage Management Operations Guide
down System Administration Operations Guide
down Workforce Management Operations Guide




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