Microsoft published an article entitled How to Search Product Support Services site.
In tip 0144, I showed the 'http://support.microsoft.com/support/kb/articles/Qnnn/n/nn.asp' technique for directly retrieving an article id. To retrieve Q102652, "How to Search Windows NT Articles by Topic", you could type the following into the Address bar:
Here are two other shortcuts:
1. Press CTRL+O and type mskb 102652. On the MSN page, press the link to mskb 102652.
2. Type mskb 102652 in the Run line, at a CMD prompt, or create a shortcut to the mskb.bat file, which contains:
@echo off setlocal set /p nnnnnn=Enter the numeric portion of the Article Id. start "C:\Program Files\Internet Explorer\IEXPLORE.EXE" http://support.microsoft.com?id=%nnnnnn% endlocal