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JSI Tip 3287. Error when downloading a .PDF file?

When you try to download a Portable Document Format (.PDF) file, you receive:

Error Locating Object Handler: There is no viewer available for the type of object you are trying to open.
 The following information is available about this object: 

Address of object: http://Web address

Content Type: text/html

Possible location of viewer: Microsoft ActiveX Gallery

Do you want to go to this location to download a viewer for this type of object?
If you press Yes, your browser is redirected to

To fix this problem:

1. Download and install the latest Adobe Acrobat Reader freeware.

2. If you have Netscape Communicator, download and install the latest version. Verify that Nppdf32.dll is located at
C:\Program Files\Adobe\Acrobat 4.0\Reader\Browser and C:\Program Files\Netscape\Communicator\Program\Plugins.

3. If Netscape software is NOT installed, copy C:\Program Files\Adobe\Acrobat4.0\Reader\Browser\Nppdf32.dll
to C:\Program Files\Internet Explorer\Plugins.

4. Open the Acrobat Reader, Acrord32.exe. On the File menu, press Preferences and General. Clear the Open Cross-doc Links in Same Window box and close the Acrobat Reader.

NOTE: You could try step 4 to see if it resolves the problem, before doing steps 1 - 3.

NOTE: The latest software may obviate the need for step 4.

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