Skip navigation

JSI Tip 2805. Windows Update 'Cannot Display Page'?

When you navigate to the Windows Update Product Catalog, you receive Cannot Display Page.

If Microsoft updates the control or site architecture, your browser cache and/or \Program Files\WindowsUpdate folder may contain earlier versions. To fix the problem:

01. In Internet Explorer, open Internet Options and select the General tab.

02. Press the Delete Files button.

03. Press Settings / View Objects.

04. Right-click the CV3 Class object and delete it.

05. Press the Clear History button.

06. Press OK.

07. Close all Internet Explorer windows.

08. Start / Run and type regsvr32 /u c:\winnt\system32\wuv3is.dll. Press OK.

09. Delete %SystemRoot%\System32\wuv3is.dll.

10. Use Windows Explorer to navigate to \Program Files\WindowsUpdate. Make sure you can view hidden files.

11. Select the wuhistv3.log file and press the Edit menu and Invert Selection.

12. Delete the selected items.

NOTE: If the error persists, you may have to disable anti-virus or internet filter software.


Q241783 - WINUP-Errors Using Windows Update Through a Proxy Server or Firewall.

Q241234 - WINUP-Third Party Products That Conflict with Windows Update.

Hide comments


  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.