JSI Tip 1797. Dr. Watson when starting the Spooler?


When you try to start the Spooler service, you are greeted with:

An application error has occurred and an application error log is being generated.
Spoolss.exe
Exception: access violation (0xC0000005), Address: 
Also, you may receive the following error message: 
Application exception occurred:
App: spoolss.dbg (pid= )
Exception number: c0000005 (access violation)
This can happen when the print monitor is damaged or a spool file is corrupt.

Try the following, attempting to start the Spooler service after each. If it starts, don't continue:

1. Control Panel / Services / Spooler / Startup. Configure the Spooler to to log on with the System Account and to Allow Service to interact with desktop. Click OK.

2. Browse to the Spool folder(s) at %SystemRoot%\System32\Spool\Printers and delete any .shd and .spl files.

3. Remove or rename any .tmp files in the %TEMP% folder.

4. Use Regedt32 to delete the printer:

Local Printer

Delete HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-2\<PrinterName>

Delete HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers\<PrinterName>. Restart the computer and reinstall the printer.

Network Printer

Delete HKEY_CURRENT_USER\Printers\Connections\..<ServerName>.<PrinterName>

Delete HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Providers\LanMan Print Services\Servers<ServerName>\Printers\<PrinterName>. Restart the computer and reinstall the printer.

5. Use Regedt32 to delete the print monitor sub-keys at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors and restart the computer.


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