The new offerings emphasize Zoom’s expansion out of the video meeting platform space into AI-enhanced workplace productivity and contact center.

This decrease is the result of reduced demand across all product categories, particularly in IFP/touch display shipments.

Explore top alternatives to Microsoft Teams, from free and open-source applications to feature-rich platforms.

Machine learning can identify team productivity opportunities and boost inclusive engagement behaviors -- but it's important to be up front with employees around how their work is being watched.