The relationships among the CTI server, the various desktop phones, and the different desktop computers are important factors when implementing a CTI solution. In most cases, the server will be on a network (e.g., a LAN) accessible by the desktop...
In the CTI industry, computer "tech-speak" collides head-on with the jargon of telephony to create a confusing cacophony of acronyms and terms. Here are some of the more popular ones that you'll probably run across...
Recently, there has been a flurry of activity in the groupware arena. Windows NT Magazine wanted to know exactly what the different vendors mean when they call their products "groupware" and which groupware application for Windows NT best suits ...
What Lies Beneath the Surface of Microsoft Exchange, Lotus Notes, and Collabra Share...
Backward Compatibility and Interoperability...