One question that always comes up is whether a single ISDN line is sufficient to support multiple users. After all, many individual telecommuters have a dedicated ISDN line. The answer is yes, with some minor caveats. An ISDN line will easily sup...

Microsoft BEEFS...

You can now build a customized call center for your workgroup. If...

Asynchronous transfer mode (ATM): A...

Universal client access is a big selling point for Exchange 5.0. With the new...

The Company ...

To achieve success the first time out with your IVR solution, heed...

Downloading information from the Internet today is often an exercise in...

When I speak about Exchange at seminars and other events, the topic of best operational practices often comes up. People want to know the steps they must take to operate an efficient and effective Exchange installation once the software moves fro...

Microsoft will use FireWire as a universal interface for peripherals...